Location:This training will be live via Zoom – Invitation to join will be sent after registration.
Cost:$35. Student discounts and reduced fees available for those in need.
Limited scholarship support available to attend these trainings, please fill out a Scholarship Request Form before registering.
This presentation will cover the basics of de-escalation and communication from the perspective of a frontline behavioral health worker specializing in crisis intervention. Participants will gain tips and techniques for working with individuals who are escalated and/or in crisis. Students will be encouraged to share their own experiences working with individuals who are in crisis and explore potential scenarios that they may feel unprepared to handle in their work.
Topics will include: Philosophy and basics of client centered communications, scene safety, de-escalation strategies, rapport building, the role of self in any intervention, and the importance of debriefing.
At the end of this session, participants will be able to:
- Describe verbal and non-verbal strategies to use in a crisis situation to help keep themselves and others as safe as possible.
- Utilize grounding techniques for remaining emotionally regulated during an emotionally charged intervention or conversation
- Demonstrate ways of interacting with people in crisis that communicates empathy, validation and concern.
- Summarize helpful tools for assessing a person’s well-being and need for further support or resources.
Trainers: Ben Brubaker works as Administrative Coordinator of White Bird Clinic. He began serving White Bird in September 2006. Ben first started as a full-time Crisis Worker (Qualified Mental Health Associate) on WBC’s 24/7 Crisis Line and Walk-in Center. A few years later he joined the mobile crisis intervention team (CAHOOTS) as a Crisis Worker and presenting internal and external training for the agency. He has worked in the mental health field for over 18 years, having held positions such as: Crisis Worker, Hurricane Katrina Relief Operational Site Coordinator, Day Counselor for youth, AmeriCorps Team Leader, and Direct Care Provider. Ben has dedicated his life to serving disadvantaged and underserved populations.